Keep your Fragranced Diffuser away from drafts (doorways, windows, aircon). This will ensure your reed diffuser reaches its full life expectancy.

There is no need to turn the reeds in your diffuser. The natural reeds will absorb the oil and fill your room with a long lasting fragrance, so there is no need to turn your reeds.

Contact your Account Manager to request any testers or POS with your order.

Freight is FREE on orders over $750 excl GST. All orders under $750 ex GST are charged $15 freight.

There is no freight on back orders. Freight can be waived under special circumstances, please contact your ECOYA Business Development Manager for more information.

Once an order is ready to be dispatched, it is placed in the queue to be picked and packed.
Orders are generally dispatched within 48 hours of being placed in the dispatch queue. 

Delivery times do vary based on delivery address. For more information on shipping and returns, please click here.